Returns And Refunds
Who we are
Our website address is: https://remsleep.com.au
Our Head Office address is
Shop 10, 52 outlook drive
Terms & Conditions
Conditions of use
This Standard Terms and Conditions Agreement (‘Agreement’) contains the terms and conditions that apply to any order, purchase, receipt, delivery or use of any products from remsleep.com.au , or any of its subsidiaries. By accepting delivery of the product purchased from remsleep.com.au and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for product (s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and cpapt.com.au. These terms and conditions are subject to change without prior written notice at any time, at remsleep.com.au’s sole discretion.
“We”, “us” and/or “our” means remsleep.com.au. b. “You” or “your” means the individual or entity named on the invoice.
- Payment Terms; Orders; Interest.
Advertised prices are in Australian Dollars and, unless otherwise noted, are for upfront purchasing by way of payment options on checkout. Finance options such as Certegy and ZipMoney options my not be available with these prices due to the high cost of offering a payment plan service. Prices on this website may also exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. Terms of payment are at remsleep.com.au’s sole discretion, and unless otherwise agreed to in writing by remsleep.com.au, payment must be received by remsleep.com.au before remsleep.com.au’s acceptance of an order. Invoice amounts are due and payable within the period noted on this invoice, measured from the date of the invoice. remsleep.com.au may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law.
Unless otherwise indicated on the face of the invoice, you are responsible for paying all taxes associated with your order.
- Shipping and Title.
remsleep.com.au will arrange to ship the product(s) you purchase to you. Title to the product(s) passes to you when remsleep.com.au delivers it to the carrier and risk of loss passes to you when the shipper delivers product(s) to the address you designate. If shipping to a business or company address please include business/company name and attention goods to your personal name. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. You must notify remsleep.com.au of missing or damaged items in your order within five (5) days after you receive your product.
*If your shipping address Is an apartment number or unit number it may be beneficial to have your item shipped to an address where the Australia Post delievery person can knock on your door and hand you the item directly. Workplaces are often the best alternate shipping address for your item as someone is likely to be able to receive the parcel in person.
*If you have no alternate address and you aren’t home when the package is being delivered you may receive a card in your mailbox letting you know to collect your parcel at your nearest Post Office. Should you not receive a card and your item is taking an extended amount of time to reach you it may require you to call your local Post Office and check to see if it is awaiting your collection. *You must show sufficient photo ID to collect your parcel from the Post Office.
5a. Return Policy.
We are not obligated to provide a refund if you change your mind about the purchase of cpap products. We will meet our obligation under the relevant State Legislation to provide a remedy if the goods are defective. Non faulty / unused product returns can only be accepted within 7 days of the original invoice date only and must be accompanied with the original receipt. A refund will only be issued for the amount of the items on the sale and will not include shipping costs, accessories or merchant fees charged to RemSleep on Afterpay or Zip Money sales. All items will be subject to a 20% restocking fee. Cancellation and Return Policy is not applicable to business to business transactions and multi-purchase orders (3 or more). Please email us at email@example.com and provide the invoice number, item description, and serial number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging, and include product manuals and other accessories. All sales on masks, cushions, tubes and accessories are final if packaging has been opened. No refunds are available on any accessory items at any time. remsleep.com.au may, from time to time, at its sole discretion issue refunds for accessory items, however any refund is subject to remsleep.com.au’s standard return policy whereby a 25% restocking fee is applicable and the item must be returned within 7 days. All Returns must be delivered to PO BOX 424, Kilsyth, VIC 3137. If a rental payment was deducted off the oringial price of the goods, this portion will come off the refund before it is applied. (Rental cost deductions are intended as an incentive to purchase your goods at the end of your trial. If the product is returned, the out of pocket rental charge is reinstated).
5b. Money Back Guarantee offers.
If there is a 14 day or 30 day money back guarantee offer advertised, it relates soley to that product. A refund for those goods only will be issued. You may also choose to use the credit against other items in store. The refund/credit does not include postage or shipping costs. If the item was bought with a third party finance company such as Certegy, ZipMoney or AfterPay etc, a 10% merchant fee will be deducted from the refund as this cost is incurred by us. If a rental payment was deducted off the oringial price of the goods, this portion will come off the refund before it is applied. (Rental cost deductions are intended as an incentive to purchase your goods at the end of your trial. If the product is returned, the out of pocket rental charge is reinstated).
6a. Warranties for Domestic Customers; Disclaimer of Warranties.
THERE ARE NO WARRANTIES FOR SOFTWARE OR SERVICES. remsleep.com.au MAKES NO WARRANTIES, EXPRESS OR IMPLIED, EXCEPT THOSE STATED IN THIS SECTION AND IN remsleep.com.au’S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. ANY SUCH WARRANTIES WILL BE EFFECTIVE DURING THE RELEVANT PERIOD, AND CPAPCOM.AU WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES ONLY UPON remsleep.com.au’S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED. THE STANDARD 12 MONTH WARRANTY PERIOD BEGINS FROM THE RECEIPT OF GOODS BY INITIAL CONSIGNEE.
Items that are returned for repair under warranty take approximately 7-21 business days to be repaired and returned to you. The 7-21 business day period commences from the ‘physical’ receipt of goods at the premises of remsleep.com.au by a remsleep.com.au representative. This does not include any collection notices or attempted deliveries by a courier(s), Australia Post representative or other person(s). The 7-21 business day period quoted is a guide only and should be treated as such. Thus from time to time, repairs under warranty may extend past the 7-21 business day period. remsleep.com.au accepts no liability or consequences for repairs under warranty that extend past the 7-21 business day period.
- Warranties for International Customers; Disclaimer of Warranties.
The standard warranty stated above in Section 6 applies to remsleep.com.au-branded products shipped to a country outside of Australia/New Zealand, provided that customers outside Australia/New Zealand are responsible for paying all freight charges incurred in shipping, importing/exporting and receiving replacement products and parts and for arranging and paying for the shipment of any defective part(s) back to remsleep.com.au. All international customers are responsible for all customs duties, GST and other associated taxes and charges. THE WARRANTY DISCLAIMER ABOVE IN SECTION 6 ALSO APPLIES TO INTERNATIONAL CUSTOMERS.
- Software purchases.
All software is provided subject to the license agreement that is part of the package you receive from remsleep.com.au. You agree to be bound by the license agreement once the package is opened or its seal is broken. remsleep.com.au does not warrant any software under this Agreement. Warranties, if any, for the software are contained in the license agreement that governs its purchase and use.
From time to time, remsleep.com.au may, at its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with remsleep.com.au’s exchange policies in effect on the date of the exchange.
remsleep.com.au continually upgrades and revises its products and service offerings. remsleep.com.au may revise and discontinue products at any time without prior notice to customers. remsleep.com.au will ship products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building cpapt.com.au products are selected from new and equivalent-to new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned. The quoted remsleep.com.au SKU numbers for remsleep.com.au-branded hardware products are of the quality specified by remsleep.com.au on its website and conform in all material respects with the remsleep.com.au product specification current on the date such products were shipped.
- Product Description.
The product specifications and information listed on remsleep.com.au’s website (www.remsleep.com.au respectively) is provided as a guide only and should be confirmed with the manufacturer or relevant authority prior to purchase. remsleep.com.au accepts no responsibility or liability for specifications or information that is incorrect prior to purchase, at the time of purchase or at any other time.
- Software and Peripherals.
Any warranty and technical support provided on third-party products offered by remsleep.com.au, such as computer monitors, speakers and other peripheral devices, as well as software, are provided by the original manufacturer and not by remsleep.com.au. The warranties and technical support offered by such manufacturers may vary from product to product. remsleep.com.au-branded software and peripheral devices carry the same warranty terms as those described in Section 6.
- Limitation of Liability.
remsleep.com.au DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. remsleep.com.au WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, remsleep.com.au IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT YOU PAID FOR THE PURCHASE GOVERNED BY THIS AGREEMENT.
- Not for Resale.
You agree and represent that you are buying the products governed by this Agreement for your own use and not for resale. remsleep.com.au has separate terms and conditions governing resales and transactions outside the Australia/New Zealand.
- Cancelled orders.
If you cancel your order you will be charged a 25% cancellation fee for processing of your cancellation all refunds can take up to 4 weeks to be issued.
- Miscellaneous Provisions.
You will not register or use any Internet domain name that contains an remsleep.com.au trademark or trade name (i.e., remsleep.com.au) in whole or in part or any other name that is confusingly similar thereto. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom. If any term of this Agreement is found by a court of competent jurisdiction to be unenforceable, the enforceability of the remaining provisions shall not be affected or impaired. This Agreement and any sales thereunder shall be governed by the laws of Australia/New Zealand, without regard to conflicts of laws principles.
- Remote monitoring and data
All connected devices that include internal 2G, 3G or 4G modems are sold with our free remote monitoring service. (While the technology is supported by telecommunication companies). This complimentary service allows the patient to connect to the manufacturers mobile phone application if needed. The service also allows z2cpap clinicians to remotely monitor therapy and if required, generate therapy reports for pateints and doctors without the need to the patient to come in to store. The patient must advise in writing to z2cpap if they do not wish to have their data accessable by our clinicians. z2cpap respects the privacy of all patients and will not sell or disclose any personal data to third party marketing companies.
- Renting / Hiring CPAP equipment
z2cpap clinics will credit up to 1 months of rental charges off the displayed monthly specials of CPAP machine packages in store. This credit is not redeemable for cash and the rental equipment must be returned complete with all accessories, bag tube and mask (if applicable). The equipment must be in good condition. If a rental payment was deducted off the oringial price of the goods when being purchased and the goods were then retunred for a refund, this rental cost portion will come off the refund before it is applied. (Rental cost deductions are intended as an incentive to purchase your goods at the end of your trial. If the product is returned, the out of pocket rental charge is reinstated).
- Support Line
The aftersales support line is for existing customers of remsleep.com.au that have purchased a machine or mask through one of our CPAP Direct stores or through remsleep.com.au The remote clinician may need to verify your contact details in our system before proceeding with help and assistance.
What personal data we collect and why we collect it
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Who we share your data with
How long we retain your data
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What rights you have over your data
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Where we send your data
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